Terms & Conditions

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Conditions of booking – There are few conditions you must understand to complete your bookings. 

  1. Cancellation Fees – If you cancel within 3 days of your 1st day of your booking, there is a cancellation fee of $10.00 per person per night so please try and tell us 3 days before as we order fresh food in for your stay. This includes if the road is closed by RAL.
  2. Non Member bookings–  If you are booking in non members please remember that they can only be confirmed 2 weeks prior to booking. This means that you may have to go without your non-members if we have too many members booked two weeks prior.  When making the booking there is a question if you want to go even if your non members can not.  We always accept member bookings at time of booking, then you will get a email confirming if your non members can go two weeks prior. The booking officer can not accept a group booking of more than 10 people.  The booking officer will email the committee your request and in some cases we will accept a group booking earlier than two weeks.  
  3. Availability – It is strongly suggested that you book early at the beginning of the season as there is a such a short cancellation period  available.  You should go to the Availability section to prepare. Click on the little stars and it will show the special event that is on and you can see how many bunks are left on that date.  To avoid disappointment, if the lodge is full the booking officer will put you on a wait list and can also find you alternative accommodation in one of our overflow clubs on the mountain at that clubs member prices if you like. 
  4. Meals on the first night – If you know you will be at the lodge by 7pm on the first night of your booking you can book a meal in.  No meals will be booked for you if you don’t indicate this.  Also no meals will be HELD for you, you must be there at 7pm to sit down and eat it. 
  5. Volcanic risk in Tongariro National Park – 

14 June 2022: Mt Ruapehu Volcanic Alert Level remains at 2

GeoNet has released a Volcanic Activity Bulletin for Mt Ruapehu.

The area 2 km from the centre of Te Wai ā-moe/Crater Lake is closed to the public and concessionaires due to the increased risk of eruption. This is in accordance with DOC’s volcanic risk management plan. 

View the Volcanic Alert Level 2 hazard map showing the 2 km exclusion zone (PDF, 1,600K).

Eruptions can occur at any time without warning. To reduce the risk of being exposed to volcanic hazards while visiting Ruapehu:

  • minimise time in valleys and rivers that are known lahar paths
  • cross potential lahar paths quickly
  • minimise time in the 3 km Summit Hazard Zone
  • do not enter the 2 km Exclusion Zone
  • (see the map link above to visualise this advice).

Large areas of Tongariro National Park would be unaffected by eruptions at Ruapehu. All DOC tracks and huts in the Park remain open during Volcanic Alert Level 2 due to their distance from the active crater.

Mt Tongariro, including the Tongariro Alpine Crossing and Tongariro Northern Circuit, is not affected by increased volcanic unrest at Mt Ruapehu.

For more information please visit this page.


  • 6. Parking conditions – you must go and book your carparks on the RAL website.  Snowline Ski club does not do this for you.
  • 7. Covid 19– you agree to follow all Covid 19 protocols set by Snowline Ski Club.